From emergency plumbing services to slab leak repair, we’ve put together a comprehensive run down of questions we hear most often.
What plumbing services do you offer?
We provide a full range of plumbing services for both residential and commercial properties, including expert installation, repair, and maintenance of water lines, drains, boilers, water heaters, faucets, sinks, toilets, showers, bathtubs, and more. You can find a complete list of our offerings in the “Our Services” section of our website.
Are your plumbers licensed and insured?
All our plumbers are fully licensed, insured, and certified professionals, delivering expert plumbing services with the highest standards of safety and quality.
Are you open for emergencies?
Our office hours are 8:00 AM to 5:00 PM, Monday to Friday, but our emergency plumbing services are available 24/7. No matter the time—day or night—you can count on us for fast, reliable plumbing assistance whenever you need it.
Do you provide free estimates?
Yes, we provide free estimates for all plumbing services. Our expert technicians will inspect the job, explain the scope of work, and give you a clear, upfront, and detailed quote before starting—ensuring complete transparency and no hidden surprises.
Do you offer any warranties or guarantees on your work?
Yes, we back the quality of our workmanship with a warranty on all labour. Our mission is to deliver reliable, long-lasting plumbing solutions and to promptly address any issues that may occur after project completion. Please note that part warranties vary by supplier, as we work with multiple manufacturers—each with their own warranty policies. Some products may include extended coverage, while others have shorter warranty periods.
How can I schedule an appointment or request service?
Scheduling a plumbing service appointment is quick and simple. Contact us by phone, email or use our online request form and our friendly customer service team will help you arrange a convenient time that works with your schedule.
What payment methods do you accept?
We accept multiple payment methods for your convenience, including cash, check, credit/debit cards, and electronic bank transfers. Our secure online payment platform makes processing easy—once your plumbing service is complete, you’ll receive an email with a secure payment link. You can then pay using your preferred method. Our transparent billing process ensures you receive a detailed invoice clearly outlining the services performed and all associated costs.
How can I locate my home's main water shut-off valve in case of an emergency?
Knowing how to locate your home’s main water shut-off valve is essential in a plumbing emergency like a burst pipe or major leak. In most homes, the main shut-off valve is found at the front of the house—in the basement, crawl space, or utility closet. Familiarize yourself with its location and make sure every household member knows how to use it. This simple step can quickly stop water flow and help minimize costly water damage during emergencies.
How can I tell if my water heater needs replacement?
Most insurance companies only cover water damage from water heater tanks that are less than 10–12 years old. Common signs your water heater may need replacement include insufficient hot water, fluctuating temperatures, strange noises, visible leaks, or corrosion on the tank. If you notice any of these warning signs, contact us for a professional water heater inspection. We’ll assess its condition and recommend the best solution to ensure a consistent and reliable hot water supply.
How often should I schedule maintenance for my heating system?
We recommend heating system maintenance at least once every two years to prevent unexpected breakdowns during freezing winter months and avoid costly repairs. Regular servicing also helps maintain manufacturer warranties and keeps your system running at peak efficiency. Our comprehensive heating maintenance service includes a full system inspection, component cleaning, lubrication of moving parts, and performance tuning. We also check for signs of wear, leaks, or inefficiencies to address potential issues before they become major problems.
When should I consider repairing/installing my heating system?
The best time to install or repair a heating system is during the summer season. Scheduling in summer offers key advantages—ample time for planning, selecting the right equipment, and completing installation without the pressure of peak heating demand. Our team also has greater availability and scheduling flexibility in the summer, which often means faster installation times and the potential for lower costs.
your question
Asq Your Question
Many of us from time to time find the need to get an answer to some type of plumbing related situation.